Double Bay, Sydney, NSW

Sep 23, 2009

Learn how to gain control of every phone call to minimise stress and maximise return.

By the time a prospective patient calls your practice, most of the work involved in getting a new patient is done. All that remains is the level of skill with which the enquiry is handled. It will determine whether the enquiry just gets answered or is converted into a new patient appointment. Without training, inbound telephone calls in a busy practice may often be treated as an unwelcome interruption to the front office’s day. The hidden cost of mishandling enquiries can be thousands of dollars of lost income.

YOU WILL LEARN HOW TO

Build trust
• How to maximise the conversion rate of phone enquiries to patients
• Developing a trusting relationship over the phone

Optimise phone conversations
• How to better prepare patients by optimising initial communication
• How to answer any phone queries

WHAT PEOPLE SAY

“Excellent presentation, a worthwhile day to attend. I recommend not only for all front desk staff, but also for dentists to attend to better understand and improve the practice.”
Dr D. Pham, Semaphore, SA

“Another excellent Prime course that is relevant for all staff. It is excellent to share the knowledge with so many staff with the same concerns.”
J. Jarman, Mawson Lakes, SA

“...when my boss asked me if I wanted to do this course, I thought ‘what could they teach me that is different to what I do now?’ Well, I learnt so much! Prime was very knowledgeable and interesting. I will definitely let my employer know if there are any more courses, I would be more than happy to go”.
V. Wolfenden, Milton, QLD

WHO SHOULD DO THIS COURSE

• The front office team
• Any dental team member that has phone contact with patients
• Dentists wishing to support and empower their team
  

Prime Practice