Care Alert -
How can the CareAlert Smart Dialler save me money?
The CareAlert Smart Dialler has been designed and manufactured to do away with the need for a monitoring call centre to take the emergency call. This means that you will save up to $360 a year and in some cases even more. Also it is important to note that the full price of the CareAlert Smart Dialler is in most cases less expensive to purchase outright than other diallers.
Over a 5 year period the CareAlert Smart Dialler will save you up to $2,000 or more compared to similar monitored systems. Over that same period, an expensive monitored dialler will have cost you close to $10 per week to operate, while the CareAlert Smart Dialler would have cost you less than 20 cents per week.
Isn't a monitored system a much more reliable emergency dialler to have?
A number of years ago the answer to this question would have been yes. However today, the gap between offering a reliable service between monitored emergency diallers and the CareAlert Smart Dialler has been greatly minimized, to the point where it is hardly an issue. The reason for this is because of the advent of mobile phones and the ease in which people can be contacted. Also, "000" can be programmed as a final phone number into the Dialler, making it an extremely reliable product.
The CareAlert Smart Dialler has the capacity to dial up to 5 different numbers including mobiles or even overseas numbers. The chances of none of these numbers being live answered are highly unlikely and so the degree of service reliability of the CareAlert Smart Dialler is very high. In fact it should be noted that many other expensive monitored systems, when activated will go through to a call centre, who in turn then ring through to the persons that you have requested to be notified in case of an emergency.
To use the terms of an expensive monitored system marketing brochure, "the vast majority of calls are handled by relatives or friends of the person in need". The CareAlert Smart Dialler simply does away with the "middle man" or "monitoring call centre" and therefore saves you a lot of money but still provides you with an excellent degree of 24-hour peace of mind protection.
What is the range of the waterproof remote pendant?
The waterproof remote pendant is a transmitter operating on a frequency of 433.92MHz. Its range depends on a number of environmental factors, however it will generally function within and even beyond a 50 metre radius of the Smart Dialler. In many cases it operates in excess of 50 metres, making it suitable for providing excellent coverage within the perimeters of even a relatively large home and garden area.
Can I have more than one remote pendant with my CareAlert Smart Dialler?
Yes. You can have as many as you like. If you order the extra pendant with your CareAlert Smart Dialler it will be coded and sent with the unit for an extra $49. If you decide to order an extra pendant or a replacement pendant at a later date then it can be easily coded by yourself and the cost would be $49 plus $14 P&H.
Can I pay via Electronic Funds Transfer (EFT)?
To pay using EFT, you will need to call our sales number 1300 75 85 95 and instructions will be given to you on how this can be done.
Will I need to re-program the CareAlert Smart Dialler if I lose power?
No. The CareAlert Smart Dialler has EPROM technology meaning that whatever you program into it, will remain, even if power is lost or if the dialler is stored or taken to another premises.
How does the CareAlert Smart Dialler know that my call for assistance has been live answered and not by an answering machine or message bank service?
The CareAlert Smart Dialler has been especially designed with a response feature that allows it to know weather you call for assistance has been live answered or not. The recepient of the call is asked to press the * (Star Key). This sends a signal to the Smart Dialler which opens up the 2-way communication feature and also lets the Smart Dialler know that the call has been live answered. Obviously this signal will not be sent if the call is answered by an automated answering system. If the CareAlert Smart Dialler does not recieve this *(Star Key) signal, it will continue to dial out to the next number that has been stored.
Will I completely own my CareAlert Dialler once I have purchased it outright?
Yes. Unlike some expensive monitoring dialling systems that you rent and never own, this dialler is yours completely once it has been fully paid for.
Has the CareAlert Smart Dialler been tested and approved for Australian standards?
Yes. This product has passed all the strict and rigorous Australian standards including AS/NZS 60950:2000, AS/ACIF S002:2001, AS/ACIF S004:2001. A full set of test reports and compliance documentation is kept by Safety Electrical Services Pty Ltd.
Having initially made design and operational changes to the CareAlert Smart Dialler, Mike Steele then personally visited the manufacturing plant, and completely filmed and documented the full process of the making of this product. Such a process is very impressive and of the highest quality.
Are there any installation costs after I have purchased my CareAlert Smart Dialler?
The dialler has been designed to be user friendly and can be easily self programmed. If you are not comfortable with following the step-by-step instructions provided with this product, then we suggest allowing some-one else (perhaps a family member or friend) do so on your behalf.
Am I able to have the CareAlert Smart Dialler pre-programmed on my behalf?
Yes. For a small fee we are able to pre-program up to 5 of your designated numbers into your smart dialler, prior to it being mailed to you. Once it has arrived at your door, you simply plug it in and it is ready for immediate use. To take advantage of this service, simply add the Smart Dialler Configuration Service to your order.
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