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Phone Assistant

Supplier: ICom Communications

Higher Productivity, Greater Customer Satisfaction via Desktop PC Integration


Phone Assistant

Higher Productivity, Greater Customer Satisfaction via Desktop PC Integration

Panasonic Phone Assistant is a suite of desktop productivity applications that integrates with the KX-TDA Hybrid IP-PBX to provide a variety of collaboration tools to simplify and enhance real time communications for business telephone users.

Highly intuitive Phone Assistant Graphical User Interface (GUI) allows users to simply use a mouse to more effectively utilise the telephony features and manage calls with a simple point-and-click.

Panasonic Phone Assistant application empowers you with business tools to provide superior customer service.

There are 3 variations of Panasonic Phone Assistant that are targeted at different users. Phone Assistant users are able to do more in less time, increasing productivity.

Incoming Call Popup

Phone Assistant unobtrusively informs you of incoming calls via a small pop-up window.

Click To Dial Contacts

To call someone, click the Contacts tab to visually check to see if they are available and simply click to dial.

Click Access to Phone Directory

KX-TDA Hybrid IP-PBX contact directory integration allows users to create business or private contacts that show the presence and availability of all co-workers or can simply dial external business contacts by double clicking.

Presence and Availability

The “Presence and Availability” function is fully incorporated into the application allowing you to see other contacts’ phone status (e.g. Idle, Busy, Ringing, etc.)

This feature helps to determine who is available to handle calls before you decide to call or transfer a call to them, greatly reducing the number of missed calls and lost communications.

Instant Messaging

Instant messaging allows text messages to be sent to another Phone Assistant user’s computer screen.

Never Miss an Important Call

The software informs you of the number of calls and chat invitations while away from your desk, enabling you to return their call even if they did not leave a message.

Record Conversation with Ease

PA Users can easily record conversations to Voice Mail at the press of a button. Conversation recordings can be listened to by accessing voicemail,KX-TVM50/200 required.

IP Softphone Option An optional Softphone plug-in module allows remote users, call centres and other roaming employees to connect and access the corporate telephony applications over an IP network even in a remote location.

IP Camera Integration

Panasonic IP Cameras can also be integrated, allowing users to answer a doorphone and open the door after viewing the IP camera video feed on screen.


Phone Assistant Status application allows supervisors and team leaders an easy way to keep an eye on all their team members’ telephony communication activities. Each supervisor can manage up to 128 extensions – monitoring phone status, call details, presence and availability – perfect for managing a team or an entire organisation.

Features supported include:

  • Drag and drop extensions to monitor
  • Click to access call details
  • Call monitoring

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