Founded over 15 years ago, CTI Solutions understand how technology can provide the leverage to reduce costs, increase service levels and just as importantly, differentiate you from the competition.
Whether it be voice, email, web chat, web call back, outbound dialling, call recording or just plain reporting, we can help you.
Contact Centre managers eventually realize a universal fact: “If you can’t monitor it, you can’t manage it.”
Most organisations provide customers and prospects the opportunity to communicate via telephone, fax and email. Advances in technology has now extended this to web chat, instant messaging and video.
If a customer or prospect chooses to call your organisation versus sending an email, does this mean that their needs are any different, or that one is more important than another?
Besides the answer probably being no, the reality is that the phone call probably took priority over the email. Was it meant to be so....?
How is your business currently handling fax, email and voice calls into customer facing departments?
The chances are that you are probably doing ok with the voice side of things...but then are you? Can you prioritise callers based on their value to your organisation, route these calls directly to your top agents, do you have the flexibility to customise reports? What about outbound calls, agents still manually dialling from your database? Can agents work from home? Can you record voice conversations?
Founded in 1992 by management consultants, CTI Solutions has evolved into one of Australia’s leading specialists in the provision of high quality communications services and support to businesses across Australia.
Intelligent communications are the most significant investment your company will ever make. They are the key to cost effectiveness and efficiency, and without them no business can operate successfully. With years of experience and expertise, CTI Solutions is poised to help you navigate the rapidly changing world of telecommunications technologies to find the solution that is best suited to your unique needs.
Our primary focus is to help clients understand how technology can benefit their business, and provide an end-to-end solution to achieve their telecommunications goals.
We take care of everything from the provisioning and billing of phone lines, to internet services, data requirements, network services, phone systems, fax servers and mobile phones.
Our corporate headquarters are in Sydney, and we operate across NSW, Victoria and Queensland. Our broad network of service partners and alliances extends to clients around the country.