Providing superior service for members is always the goal for a credit union. And an integrated communications platform that brings services,
members, employees, contact centre operations, distributed branches and remote workers together certainly helps.
But doing it all with a software solution that converges voice and data to also improve productivity and reduce costs is icing on the cake.
Enterprise Interaction Centre (EIC) for Credit Unions is an Internet Protocol communications and phone system that cuts through the limitations of traditional PBX phone equipment— right to an open standards path for for voice over IP (VoIP) and future-proof business adaptability
Connect branch locations, departments and remote employees for better collaboration. Handle multimedia phone calls, IP calls, e-mails, faxes and Web contacts. Automate self-service offerings. Cost-effectively integrate member databases and desktop business applications.
EIC even provides disaster recovery assurance to meet regulatory guidelines to keep your communications and business processes intact during an outage at any location.
Superior service for your members? Make sure they get it from a full-service financial institution.