Providing superior service for members is always the goal for a credit union. And an integrated communications platform that brings services,
members, employees, contact centre operations, distributed branches and remote workers together certainly helps.
But doing it all with a software solution that converges voice and data to also improve productivity and reduce costs is icing on the cake.
Enterprise Interaction Centre (EIC) for Credit Unions is an Internet Protocol communications and phone system that cuts through the limitations of traditional PBX phone equipment— right to an open standards path for for voice over IP (VoIP) and future-proof business adaptability
Connect branch locations, departments and remote employees for better collaboration. Handle multimedia phone calls, IP calls, e-mails, faxes and Web contacts. Automate self-service offerings. Cost-effectively integrate member databases and desktop business applications.
EIC even provides disaster recovery assurance to meet regulatory guidelines to keep your communications and business processes intact during an outage at any location.
Superior service for your members? Make sure they get it from a full-service financial institution.
Founded in 1992 by management consultants, CTI Solutions has evolved into one of Australia’s leading specialists in the provision of high quality communications services and support to businesses across Australia.
Intelligent communications are the most significant investment your company will ever make. They are the key to cost effectiveness and efficiency, and without them no business can operate successfully. With years of experience and expertise, CTI Solutions is poised to help you navigate the rapidly changing world of telecommunications technologies to find the solution that is best suited to your unique needs.
Our primary focus is to help clients understand how technology can benefit their business, and provide an end-to-end solution to achieve their telecommunications goals.
We take care of everything from the provisioning and billing of phone lines, to internet services, data requirements, network services, phone systems, fax servers and mobile phones.
Our corporate headquarters are in Sydney, and we operate across NSW, Victoria and Queensland. Our broad network of service partners and alliances extends to clients around the country.