Your mask is the most important part of your treatment. If it is uncomfortable, or is a poor fit, your treatment will be compromised and you will be less likely to continue your treatment (with dire consequences to your health)
In most cases, the sleep unit you attended for your sleep study will have assisted you in selecting the most suitable mask style and size, and will have instructed you in correct fitment and maintenance of the mask.
We advise you to stay with this mask in most cases. If you were not happy with that mask or don't know which mask was used during your sleep study, please contact us to discuss your situation so that we can make a recommendation.
If you find that the mask you selected is not suitable, don't despair. It is not always possible to get it right the first time. First of all, contact us to discuss you problems, we may be able to rectify the problem over the phone by getting you to adjust the mask, and check that it is correctly assembled.
If that fails, you can take up our MASK EXCHANGE offer. Once we have agreed on an alternative mask selection with you, you may return your mask for exchange, for a nominal fee of $35.00.
Unfortunately it is necessary for us to charge the mask exchange fee to cover the cost of additional freight, disinfection, and downgrading of the mask from "New" to "Demo". Once used, the mask can no longer be sold as new and must be relocated to our demo pool.
CPAP & Home Oxygen - Adelaide, South Australia
Respironics, Resmed, Fisher & Paykel, and DeVilbiss CPAP machines & masks
We believe it is essential that our customers get the absolute best results from their CPAP treatment and that's why we provide FULL SERVICE to all customers. This includes FREE RENTAL trial for up to 2 months, MASK EXCHANGE options, compliance downloads, unlimited phone support, and on-going advice and support. Customers in the Adelaide metro area will receive personalised, face to face service from one of our trained technicians, either in their own home, or at our office at Golden Grove.
NEW TO CPAP? If you have only just been diagnosed with Obstructive Sleep Apnea, and have been prescribed CPAP therapy, you will require guidance and support during your first month or two to ensure correct mask selection and fit, and to monitor your treatment and provide you and your Doctor with treatment compliance reports. You should also try out the different features available on different models before you purchase a CPAP machine.
Do you understand the benefits of automatic machines over fixed pressure CPAP machines?
Do you need a Humidifier?
RENT FREE for 2 months and experience the different options available before you buy.
EXPERIENCED CPAP USER? As an experienced CPAP user looking to upgrade your machine or mask, you probably already know what you need. But are you aware of all the latest developments? New features are being introduced to CPAP machines and masks all the time.
If you are looking to replace your old CPAP machine, why not RENT FREE for up to 2 months first, try out the different features available, and then make an informed decision on which model to buy.
If you are just looking for a new mask, why not try a different style this time. If it doesn't work out for you, you can still return it and make another selection on our MASK EXCHANGE program.