A receptionist is often a customer’s first point of contact in an organisation, and making a positive, professional first impression is imperative for customer satisfaction.
OfficeServ Operator is an easy to use PC-based console specifically designed for frontline staff (operators) so that they can handle high volume call traffic as smoothly as possible. OfficeServ Operator works in conjunction with the Samsung OfficeServ handset.
For businesses with multiple locations, the multisite operator when used with Samsung’s network protocol allows a centralised operator to manage calls for the enterprise. This maximises efficiency and reduces staff costs with no loss of customer service.
Easy to navigate graphical user interface (GUI)
Control calls from the desktop
Use either mouse or keyboard shortcuts for flexible and intuitive call control
Display the status of each extension on the system with the Busy Lamp Field display
Review extension information across the entire system, such as call forwarding set, number of unread voicemail and absence messages
Create and view customised BLF in groups within your organisation, e.g. Sales, Support, Accounts
Process calls faster and more efficiently
Determine the number of calls waiting and identify the callers at a glance
Use simple drag and drop mouse operations and keyboard shortcuts to speed up call processing
Redirect recognised calls instantly to the destination without having to answer the call
Provide professional and personalised service for callers
Use caller information to answer calls according to indials or caller ID
Transfer calls directly to a recipients voice mailbox
View staff availability and messages set by staff using OfficeServ Eas
To Know More about Cti Applications / Officeserv Operator Please click here
At Brothers TELCO, we pride ourselves in recognising that every business has its own set of unique communication needs.
That's why Brothers TELCO is the ultimate choice in servicing your existing telephone system or supplying new options.
We have a professional, experienced team that are available to consult with your business to develop the correct telecommunications strategy for you.
By making the choice to use Brothers TELCO for all of your telecommunication requirements, we make the procedure simple and uncomplicated and we aim to keep it that way for you.
Our focus is on providing whole telecommunications solutions for your business, rather than "box selling".
We are also proud to be a Samsung OfficeServ Supplier. With cost effective, feature rich and reliable systems that can provide communication solutions that your business needs now or in the future...why would you choose anything else?
And as a leading supplier for Plantronics headsets, we can also supply and install and intergrate the headset with your telephone system, rather than you struggling with a self install and freight charges.
By keeping it simple and letting Brothers TELCO take care of communications, your attention stays focused on what's important - your business.
With our commitment to service, our 4 hour guaranteed response to major faults shall put your mind and your business welfare at ease.
We provide phone system service and maintenance to more than 2500 large & small businesses in Sth East Qld, but our trade links with over 2500 registered trade customers throughout Australia enables us to service your business quickly & efficiently, wherever it may be in this great country of ours.
Our office really is on the Gold Coast .