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Customer Relationship Management (CRM)

Supplier: CTI Solutions

Businesses spend mega bucks on Customer Relationship Management applications.

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Every day, employees use computers to manage data. But they also rely on the telephone, which separates them from the very information they need to conduct business. Our solutions utilise a worker’s PC environment — and protects your Microsoft application and other CRM vendors investments Siebel, People Soft, Vantive, Oracle).

Advances in technology now sees all common telephony functions (hold, answer, transfer, conference, record) imbedded back into the CRM application. Calling your customer becomes a simple point and click. Living eating and breathing the CRM is finally a reality.

Linking the phone system to your CRM has many other benefits.

Personalised Routing - for example the delinquent debtor calling sales can be instantly routed to accounts, your top customer prioritised to the front of the queue.

Business Performance—Reporting capabilities help identify new ways to enhance performance.

Whether your business has Microsoft CRM, Siebel, People Soft, Vantive, Oracle we can assist you.

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