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FAQ's about Inogen One Portable Oxygen Therapy Device

Supplier: Independent Living Specialists

1.Must I be over 18 years of age to rent the Inogen One?

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Yes. This device has only been approved by the federal government for those over 18, unless your physician approves for “off label” use.

2.Is the Inogen One the right oxygen therapy device for me?

Your physician, respiratory therapist, or home health care provider will provide you with guidance as to which device best suits your oxygen therapy needs. The Inogen One is not intended for all oxygen patients. If your oxygen therapy prescription is between 1-5 liters per minute, talk to your physician to see if the Inogen One is right for you.

3.Will using the Inogen One decrease my electric bill?

Yes it can, if you are currently using a standard oxygen concentrator.

4.Can I take the Inogen One onboard commercial aircraft?

Yes. Please contact OxygenToGo Customer Care toll free at 1800 008 267 to discuss using the Inogen One during air travel or visit www.oxygentogo.com.au/oxygen-airline.php.

5.What are OxygenToGo’s shipping rates?

We usually ship the devices in our custom-made shipping containers to destinations within Australia and or New Zealand via TNT Courier services. We charge the customer exactly what TNT charges us.

6.What happens if I cancel my reservation?

If canceled within one month of scheduled rental, we will refund the entire rental fee. If canceled within less than one month but before the unit is shipped to the customer, we charge one-half of the rental fee (not including shipping). If the unit has already been sent via courier when the reservation is canceled, we charge the full fee, including courier and return fees.

7.When am I charged?

We will charge your credit card after the reservation is made and the contract is signed. Payment is necessary to confirm your reservation.

8.How will I receive a confirmation of my reservation?

A confirmation is sent via normal mail along with the receipt from the charge made to the customer’s credit card immediately following OxygenToGo’s receipt of the signed contract.

9.What is a damage waiver?

The Inogen One device is expensive. If it is lost, damaged, or stolen during the rental period (when not in the hands of the courier or in our office), the customer bears the responsibility for replacing the device, valued at AUD$6,000, and will be charge to the renters credit card. By purchasing a damage waiver for $99 per week, OxygenToGo will retain this responsibility and replace the unit at our cost if damaged or lost. In the case of theft or loss, the customer must submit a police report to verify the claim for the prepaid insurance or the insurance will not be enforce.

10.Should I reserve early?

Yes. These devices are in high demand. We recommend that you reserve your unit as soon as the details of your trip are finalised.

11.Should I take all of the rented components and accessories with me when I travel?

We recommend that all components are brought with the unit. One never knows when they will need to charge batteries or use the unit in a vehicle. Leaving any components behind is up to the customer. It may limit your mobility and enjoyment of the device and may render the unit unusable

12.What is a pulse oximeter?

This device is very reliable at monitoring a patient’s oxygen saturation levels. The unit can be used to monitor oxygen levels and to titrate, if necessary, the flow rates of the unit to obtain the patient’s saturation goal. We recommend that users check their saturation on their home equipment to assess what their baseline saturation is and use this as a goal saturation (or ask your doctor for his recommendation) with the Inogen One

13.Will my insurance pay for the rental or purchase of this system?

This device is very reliable at monitoring a patient’s oxygen saturation levels. The unit can be used to monitor oxygen levels and to titrate, if necessary, the flow rates of the unit to obtain the patient’s saturation goal. We recommend that users check their saturation on their home equipment to assess what their baseline saturation is and use this as a goal saturation (or ask your doctor for his recommendation) with the Inogen One

14.Do all airlines accept the Inogen One onboard?

No. For a complete list of airlines who do allow portable oxygen concentrators onboard, please see [link to airline list]. If your air carrier is not listed, you may want to call a ticketing agent to verify its policy and alternatives

15.What paperwork do I need?

Most airlines require a copy of the prescription from your doctor.

More FAQ's FAQ's about Inogen One Portable Oxygen Therapy Device >>

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