Livingstone International Pty Ltd is a supplier of medical, surgical, dental, veterinary, pharmacy, childcare, laboratory, beauty, scientific, educational and office supplies products.
This Quality Management System has been designed and implemented as a means of ensuring that products supplied by Livingstone International are of the highest quality, and in every case meet the needs and requirements of Livingstone customers.
The quality and reliability of Livingstone products is the concern of every person in the organisation and not just the sole responsibility of Quality Assurance personnel.
It is an important requirement of this policy that the Company would supply its customers with the products that are suitable for their intended purposes and that conform to the relevant agreed specifications or contract.
Wherever Australian Standards apply, Livingstone ensures that the products supplied conform to the appropriate standards. For therapeutic goods, the company adheres to the import labeling requirements and guidelines stipulated by the Department of Health.
The procedures outlined in the Livingstone International Quality Manual describe how the quality system is designed to ensure that customer requirements are recognised and that consistent control of those requirements are established, implemented and maintained.
Proper adherence to the policy is a requirement of every aspect of the company's business. This policy is issued to clearly indicate Livingstones attitude with regard to quality and other related matters.
Such policy-initiated actions are essential for long-term success in maintaining a competitive position by reputation as well as in achieving customer satisfaction.