Phone Systems are also known as PABXs, PBXs or Key systems, and they are all much the same thing these days. In the past a phone system was simply used to make and receive calls, and transfer calls around the office. Other functions such as voicemail, conferencing, computer telephony integration (CTI) were expensive add-ons that only the large corporates used. Nowadays, these features are available on even the smallest systems.
Features: Many business owners think that the phone system is purely for making and receiving calls and that is all the features you need. However, the phone system is usually where your customers make 1st contact and so a professional image is extremely important. Bad quality phone converations due to poorly designed and implemented systems do not portray a good image to these customers.
Some features to look for are:
Voicemail - standard with some systems, optional with others. Also, different voicemail systems hold different amounts of message time and allow only a certain number of users to access it at once....hence, pricing is different.
Auto attendant - good for making a small company sound big (i.e. press 1 for sales, 2 for support....yet all calls end up on the same phone. This feature is available as part of the voicemail option on some systems.
Music (announcement) on Hold - most systems come with a port for plugging a radio into. This is not exactly legal these days nor is it proffessional. Some systems allow you to place your own message to be played to a caller on hold. This is far more professional and is a way to up-sell.
Hunt groups - is it better for your business to have incoming calls go to voicemail or forward onto another person?
Direct Inward Dialling - have the ability for callers to call direct to your staff's extension, freeing up the receptionist's time to perform other tasks. This feature does not suite all business. Note that this feature requires a certainn type of telephone line to operate, but we can sort that out for you.
Computer Telephony Integration - such as the ability to click on a contact in Microsoft Outlook and your phone sets up the call for you. Or have incoming calls pop up a PC screen showing the details of the customer who is calling and their service history with you company.
This is not a feature that you may need today but it is worth knowing that you have the ability to introduce productivity features in the future with very little capital outlay.
Most people think that they need a sophisticated phone system or Voice over IP system to do this....not so. Some of the smaller and inexpensive solutions have the ability to provide this feature.
Candour Communications | Phone System Solution
Need a Business Phone System solution?
Let's face it, choosing a good phone system solution for your business is not always an easy choice. And it is made worse by all the conflicting sales pitches telling you to go this way or that.
Using a Phone System broker allows you to receive advice on a variety of phone systems, and all through one contact point. As a Phone System Broker, we take your business communications needs and liaise on your behalf with multiple partners to find the best solution for you (and at no additional cost!).
Our partners are hand-picked based upon:
Solid provisioning processes
It gets even better... we do not just find solutions for your business, we find the Right Solution. We will not try to sell you on a Voice over IP solution for example, unless there are solid business drivers for doing that. We will work closely with you to determine your precise business needs both now and future, and ensure that we help design the best phone solution that will help your business.