VoIP is the name of a new communications technology that changes the meaning of the phrase telephone call.
VoIP stands for Voice over Internet Protocol, and it means "voice transmitted over a computer network." Internet Protocol (IP) networking is supported by all sorts of networks - corporate, private, public, cable, and even wireless networks.
Don’t be fooled by the "Internet" part of the acronym. VoIP will run over any type of network. Currently, in the corporate sector the private dedicated network option is the preferred type. For the telecommuter or home-user, the hands-down favourite is broadband.
CTI Solutions offers a fully meshed MPLS network between capital cities enabling small to medium enterprises to run both Voice and data over the same network.
Frustration levels can mount when a business discovers VoIP alone doesn’t always help improve customer service. Many companies therefore are enhancing service by implementing CRM applications to better manage customer information.
Use our IP-based PBX approach to converge voice and data, and to easily pre-integrate to CRM packages and business applications. Beyond CRM, our enterprise IP PBX solutions are pre-integrated to provide mobility tools like Find-me Follow-me, voicemail, fax server and unified messaging.